Novotech
Novotech is a contract research organization specializing in clinical development services for biotech and pharmaceutical companies, with a focus on Asia-Pacific and global multi-regional trials. It provides end-to-end support including clinical trial design, regulatory strategy, site management, monitoring, data management, and related services on a fee-for-service basis. The company primarily serves emerging and mid-sized biopharma sponsors seeking regional expertise and operational scale in APAC.
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 2,500
- Founded
- 1997
- Headquarters
- Pyrmont, Australia
What 19 Arbolus experts think of Novotech
NPS distribution leans positive: 5 out of 18 are 9–10, 5 are 7–8, and the remainder mid-to-low. Only one clear renewal intent is 'Yes', two are 'No', and over half are 'Not Sure', indicating risk of churn or cautious satisfaction. The majority are in the More Than 1 Year implementation stage, suggesting established integration. Users report higher satisfaction, but renewal uncertainty is prevalent. Overall Customer Sentiment: Neutral
Who reviewed Novotech
- C-Suite 58% (11)
- Director 32% (6)
- Manager 11% (2)
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Sentiment
0 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 9
- Detractors 5
Cumulative NPS by month
-3 over 5 months- May 10
- Dec 8
- Jan 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 14 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 6%Plan to renew, by seniority
- 0% 10 answers
- 17% 6 answers
- 10/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Novotech customers
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