NCR Voyix

ncrvoyix.com · Atlanta, United States of America

NCR Voyix is a technology company that provides software, hardware, and managed services for retail, restaurant, and digital banking customers, with a focus on self-checkout, point-of-sale, and ATM and branch solutions. It serves large enterprises and financial institutions globally, generating revenue through software licensing, SaaS subscriptions, maintenance, and professional and managed services. The company was formed when NCR Corporation separated into two independent public companies, with NCR Voyix focused on digital commerce platforms across its core verticals.

  • Retail POS & Store Operations
  • Payment Processing
  • IT Consulting & Implementation
Revenue
$3.9B
Employees
14,000
Founded
2023
Headquarters
Atlanta, United States of America

What 9 Arbolus experts think of NCR Voyix

NPS distribution is wide: 22% are Promoters (scores 9-10), 67% sit in the Passive band (scores 5-8), and 11% are Detractors (score below 6). Renewal intent shows 22% committed to renewal, 22% not renewing, and 56% are unsure. Stickiness is mixed: most have been customers for more than one year, but one high spender is in offboarding. Cautious sentiment and uncertainty around future commitment are key themes.Overall Customer Sentiment: Neutral

Who reviewed NCR Voyix

Total customers 9 9 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 78% (7)
  • Director 11% (1)
  • Manager 11% (1)
Executive Director NPS 5
Finance Manager Manager NPS 8
Executive C-Suite NPS 6 Not renewing

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Sentiment

-33 Net Promoter Score, from 9 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 5

Cumulative NPS by month

-1 over 4 months
  • Feb 8
  • Aug 9
  • May 8
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 20%
  • Will renew 1
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 20% 5 answers
  • 10/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

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