Nestle Purina Petcare

purina.com · St. Louis, United States of America

Nestlé Purina PetCare is a global pet food and pet care company that develops, manufactures, and markets branded dog and cat food, treats, and related products for retail and veterinary channels. It serves pet owners, veterinarians, and specialty retailers worldwide through mass-market, grocery, e-commerce, and pet specialty distribution. The company generates revenue primarily from the sale of its packaged pet nutrition products under brands such as Purina, Pro Plan, and Friskies.

Revenue
$16.0B
Employees
20,000
Founded
1894
Headquarters
St. Louis, United States of America

What 9 Arbolus experts think of Nestle Purina Petcare

NPS scores are consistently high, with all reported ratings at 7 or above and two at the maximum of 10. Renewal intent is positive among customers who answered, and most have implemented solutions for more than one year, indicating strong stickiness. The main quantitative theme is broad and stable customer satisfaction over long periods, with no negative sentiment observed.Positive

Who reviewed Nestle Purina Petcare

Total customers 9 8 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 78% (7)
  • Director 22% (2)
Product Leader C-Suite NPS 10
Revenue Partner C-Suite NPS 9
Revenue Leader Director NPS 10

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Sentiment

44 Net Promoter Score, from 9 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 0

Cumulative NPS by month

+0 over 5 months
  • Jan 8
  • Feb 8
  • May 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 7.5/10 Average score from customers who will renew

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