Nissan
Nissan Motor Co., Ltd. is a global automotive manufacturer that designs, engineers, produces, and sells passenger vehicles, commercial vehicles, and related parts under the Nissan, Infiniti, and Datsun brands. It serves consumer and fleet customers worldwide through a network of dealers and distributors, and generates revenue primarily from vehicle sales, financing services, and after-sales parts and maintenance. The company also invests in electric vehicles, autonomous driving technologies, and mobility services.
- Revenue
- $82.0B
- Employees
- 131,461
- Founded
- 1933
- Headquarters
- Tokyo, Japan
What 6 Arbolus experts think of Nissan
NPS scores range from 5 to 9, with most at the higher end (two at 9, one each at 8 and 7, one at 5). Renewal intent is predominantly undeclared or uncertain, including for the high-spend customer. Stickiness is strong, with 67% reporting usage of more than one year. Key quantitative themes: elevated NPS in most roles, robust solution tenure, mixed renewal confidence.Overall Customer Sentiment: Neutral
Who reviewed Nissan
- C-Suite 80% (5)
- Manager 20% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 4 months- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 7.5/10 Average score from undecided customers
For people who use Nissan
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