Arbolus Intelligence

Novabone

novabone.com · Jacksonville, United States of America

NovaBone Products develops and manufactures synthetic bone graft substitutes used in orthopedic, spinal, and dental surgeries, providing biomaterials that support bone regeneration and repair. The company sells its products to hospitals, surgeons, and dental professionals through distributors and direct sales channels worldwide.

Revenue
$20.0M
Employees
80
Founded
1994
Headquarters
Jacksonville, United States of America

What 10 Arbolus experts think of Novabone

NPS sentiment is polarized: Users in clinical roles (trauma, dental, orthopedics) report very high NPS scores (8–10), while influencers (administrative/CEO) reflect much lower scores (2). Renewal intent is positive among high spend users but uncertain for some influencer segments. Stickiness is strongest among sites with more than one year of implementation, with pilots displaying more hesitancy. Key feedback themes include clinical reliability, ease of workflow integration, and cost-related hesitations. Overall Customer Sentiment: Neutral

Who reviewed Novabone

Total customers 10 9 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 60% (6)
  • Director 40% (4)
Other Partner C-Suite NPS 2 Submitted Mar 2026
Other Generalist C-Suite NPS 9 Submitted May 2026
Other Generalist C-Suite NPS 5 Submitted Apr 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about Novabone.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

10 Net Promoter Score, from 10 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 3

Cumulative NPS by month

+1 over 3 months
  • Mar 6
  • Apr 7
  • May 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.

Praised

  • Reduction in Need for Secondary Procedures
  • High Clinical Effectiveness
  • Ease of Handling and Use
  • Expansion of Use in Dental Implantology

Criticised

  • Potential for Insurance-Driven Mandates
  • Competitive Cost Pressure
  • Uncertainty Among Influencers/Pilot Sites
  • Cost Prohibitive for Large Grafts

What customers say

Reduction in Need for Secondary Procedures
“Using Novabone reduces my reliance on autograft harvesting, so I avoid performing secondary procedures, which lowers the overall risk and complexity for patients.”
High Clinical Effectiveness
“I have found Novabone to consistently turn into good vital bone and provide stable outcomes in even the most traumatic cases requiring bone grafting.”
Ease of Handling and Use
“The handling characteristics are excellent, making it easy to apply Novabone precisely where needed, which greatly aids in achieving minimally invasive procedures.”

Renewal intent

Plan to renew 50%
  • Will renew 1
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • Director 50% 2 answers
  • 7/10 Average score from customers who will renew
  • 2/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 10 + 1

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