Omega
Omega is a Swiss luxury watch manufacturer that designs, produces, and sells high-end mechanical and quartz timepieces for consumers worldwide. The company generates revenue through the sale of its watches and related accessories via boutiques, authorized retailers, and e-commerce channels. It also licenses its brand for select collaborations and leverages sponsorships and endorsements to support global sales.
- Revenue
- $2.5B
- Employees
- 2,000
- Founded
- 1848
- Headquarters
- Biel/Bienne, Switzerland
What 8 Arbolus experts think of Omega
NPS scores range from 1 (detractor) to 8 (passive/satisfied), with most responses falling in the 7-8 range. Renewal intent is evenly split: 25% Yes, 12.5% No, and 62.5% Not Sure. Stickiness is strongest among long-term customers, with 37.5% reporting use for more than one year and another 37.5% unsure about implementation stage. The overall sentiment is mostly neutral, with a tendency toward cautious optimism amid notable uncertainty about future renewal.Overall Customer Sentiment: Neutral
Who reviewed Omega
- C-Suite 100% (8)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 7
- Apr 8
- May 7
- Dec 8
- Jan 7
- Feb 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 8 answers
- 7.5/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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