Patagonia
Patagonia is an outdoor apparel and gear company that designs, manufactures, and sells clothing, equipment, and accessories for activities such as climbing, skiing, surfing, trail running, and everyday wear. It serves consumers globally through its e-commerce site, branded retail stores, and wholesale partners, and is known for integrating environmental and social responsibility into its operations. The company generates revenue primarily from product sales while also supporting environmental initiatives through donations and activism programs.
- Revenue
- $1.5B
- Employees
- 3,000
- Founded
- 1973
- Headquarters
- Ventura, United States of America
What 5 Arbolus experts think of Patagonia
NPS scores are universally high, with 40% scoring 10, 40% scoring 9, and 20% scoring 8. Renewal intent, where disclosed, is 100% positive. All customers are in the mature phase of adoption (>1 year). Key themes include robust satisfaction, organizational commitment, and strong alignment with Patagonia’s value proposition. Overall Customer Sentiment: Positive
Who reviewed Patagonia
- C-Suite 100% (5)
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Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
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