Nexustek
Nexustek is a managed IT services and technology consulting provider that delivers outsourced IT support, cloud services, cybersecurity, and business application solutions to small and mid-sized businesses across multiple industries. The company offers services such as managed infrastructure, help desk, data backup and recovery, and implementation of platforms like Microsoft 365 and ERP/CRM systems, typically on recurring service contracts. It generates revenue through managed service agreements, project-based consulting, and resale of hardware and software solutions.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $55.0M
- Employees
- 250
- Founded
- 1996
- Headquarters
- Centennial Park, United States of America
What 8 Arbolus experts think of Nexustek
NPS scores are predominantly high (7–10), with 71% of responses at 8 or higher, reflecting solid satisfaction. Renewal intent is positive in 60% of responses, particularly among high spenders and those with >1 year of implementation, while 40% show uncertainty about renewal, primarily in mid-tier spend or less mature clients. Stickiness is notable, as 75% report being in the 'More Than 1 Year' implementation stage. Key themes are strong adoption among finance, pharma, and tech clients, high sentiment among influencers, and some renewal uncertainty among users and less mature installations.Overall Customer Sentiment: Positive
Who reviewed Nexustek
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 5 months- May 8
- Dec 8
- Mar 8
- Apr 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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