Ntiva
Ntiva is a managed IT services provider that delivers outsourced IT support, cybersecurity, cloud services, and strategic technology consulting to small and mid-sized businesses and organizations across multiple industries. The company generates revenue through recurring managed service contracts, project-based implementations, and advisory services. Ntiva focuses on helping clients design, secure, and maintain their IT infrastructure while providing help desk and end-user support.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2004
- Headquarters
- McLeansboro, United States of America
What 8 Arbolus experts think of Ntiva
NPS scores range from 6 to 10, skewing moderately positive with one detractor, several passives, and strong advocates. Renewal intent is mixed, with some experts—especially in pilot or early-stage engagements—not sure about long-term commitment. Implementation stage is split between more than 1 year (29%) and pilot/not sure (71%), with positive sentiment and higher NPS more prevalent among established users. Key themes: strong security posture, predictable pricing, scalability, and ease of deployment for growth-focused organizations, but with frustration around customization and cultural fit for smaller or specialist firms.Overall Customer Sentiment: Positive
Who reviewed Ntiva
- C-Suite 75% (6)
- Director 25% (2)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Ntiva.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
-2 over 5 months- Dec 10
- Jan 8
- Feb 8
- Mar 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Praised
- Comprehensive Security and Compliance
- Predictable and Scalable Pricing
- Reduction of Internal IT Burden
- Improved Flexibility for Verticals
Criticised
- Market for Specialized or AI-Driven Services
- Security Posture Lapses
- Contract Rigidity and Variable Pricing
- Initial Learning Curve and Change Management
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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