NUCLEUS
Nucleus is a Belgian managed cloud and hosting provider that designs, hosts, and operates business-critical IT infrastructure for companies, with a focus on high-availability web and application hosting. It offers services such as managed servers, private and public cloud environments, and related monitoring and support on a subscription basis. The company primarily serves SMEs, digital agencies, and enterprises that require reliable, outsourced infrastructure management.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $6.0M
- Employees
- 35
- Founded
- 2000
- Headquarters
- Antwerpen, Belgium
What 7 Arbolus experts think of NUCLEUS
The NPS distribution is predominantly positive, with 57% of respondents rating 8 and 43% rating 7. Renewal intent shows that 29% are likely to renew, while 57% are unsure, pointing to a cautious adoption and validation cycle. All customers reporting spend or long tenure are in the MoreThan1Year implementation stage, reflecting strong initial stickiness. However, the notable uncertainty on renewal intent indicates areas for enhanced engagement. The most common sentiment theme is sustained usage over time, coupled with ongoing evaluation of platform fit and ROI.Overall Customer Sentiment: Neutral
Who reviewed NUCLEUS
- C-Suite 100% (7)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 0
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Jan 8
- Oct 8
- Dec 8
- Jan 8
- May 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 29% 7 answers
- 7/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
Top alternatives
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