ONEDRIVE
OneDrive is a cloud storage and file synchronization service from Microsoft that allows individuals and businesses to store, access, share, and collaborate on files across devices via the web, desktop, and mobile apps. It is monetized through Microsoft 365 consumer and commercial subscriptions as well as standalone storage plans. The onedrive.com domain is used primarily as a product and sign-in endpoint within the broader Microsoft ecosystem rather than as a separate corporate entity.
- Cloud Infrastructure & Hosting
- Document Management & E-signature
- Knowledge Management & Collaboration
- Revenue
- $236.0B
- Employees
- 221,000
- Founded
- 1975
- Headquarters
- Redmond, United States of America
What 27 Arbolus experts think of ONEDRIVE
NPS distribution is highly positive, with almost all surveyed users scoring OneDrive as 8 or above, and multiple scores of 10 from decision makers and influencers. Renewal intent is strong, with all respondents indicating they would renew or are likely to continue using OneDrive. Stickiness is evident, as most users have been on the platform for over a year and describe it as indispensable. Expert feedback consistently highlights reliability, deep integration with Microsoft 365, security, easy collaboration, and strong administrative controls as top strengths.Overall Customer Sentiment: Positive
Who reviewed ONEDRIVE
- C-Suite 36% (10)
- Director 36% (10)
- Manager 27% (7)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about ONEDRIVE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 27 scored reviews- Promoters 15
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 50 across 2 companies.
Praised
- Seamless Integration with Microsoft Tools
- Productivity and Compliance
- Value and Reliability
- Scalable Storage Capacity
Criticised
- Cost Competition
- Security Vulnerabilities
- Technological Leap by Competitors
- Storage Scalability for Large Datasets
What customers say
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 100% 2 answers
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 9.4/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by ONEDRIVE customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use ONEDRIVE
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