OneSource
OneSource is a managed IT services provider that delivers outsourced IT support, cloud services, cybersecurity, and infrastructure management to small and mid-sized businesses. The company typically operates as an extension of clients’ internal teams, providing help desk, network monitoring, and strategic IT planning on a recurring services model. Revenue is generated through managed service contracts, project-based implementations, and related technology services.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $16.0M
- Employees
- 80
- Founded
- 1997
- Headquarters
- Lincoln, United States of America
What 12 Arbolus experts think of OneSource
NPS distribution is skewed positive, with 8 out of 11 scores between 8 and 10 and only one detractor. Renewal intent is strong among respondents with more than one year of implementation, with most expressing likelihood to renew and only one expressing clear non-renewal. Stickiness is high among long-term users, highlighting durability and satisfaction. Uncertainty is shown only among recent adopters and influencers.Overall Customer Sentiment: Positive
Who reviewed OneSource
- C-Suite 67% (8)
- Director 17% (2)
- Manager 17% (2)
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Nov 8
- Jan 8
- Feb 9
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 100% 3 answers
- 50% 2 answers
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by OneSource customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use OneSource
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