Orange France
Orange France is the French telecommunications subsidiary of the Orange Group, providing fixed-line, mobile, internet, and TV services to consumer, business, and public-sector customers across France. It generates revenue primarily through subscription and usage-based fees for connectivity, data, and related digital services, as well as ICT and cloud solutions for enterprises. The company also offers wholesale network access and value-added services such as cybersecurity and IoT connectivity.
- Revenue
- $25.0B
- Employees
- 80,000
- Founded
- 1990
- Headquarters
- Issy-les-Moulineaux, France
What 7 Arbolus experts think of Orange France
NPS responses range from 5 to 10, with higher scores in user and direct operations roles. Renewal intent is generally strong among high spenders and users in regulated sectors, with some influencers expressing uncertainty, particularly in offboarding phases or consulting contexts. Most experts report Orange’s compliance, sovereignty, and operational reliability as key positives. Negatives highlight pricing premium, infrastructure location asymmetries, and identity management friction. Nearly all adopters implemented for more than one year, indicating a high stickiness rate among core users.Overall Customer Sentiment: Positive
Who reviewed Orange France
- C-Suite 57% (4)
- Director 43% (3)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Orange France.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 3
- Detractors 3
Cumulative NPS by month
+1 over 4 months- Feb 6
- Mar 6
- Jun 6
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -28 across 1 companies.
Praised
- Sovereign Cloud and Data Insulation
- Carrier-Grade Low-Latency Fiber Network
- Specialized Defense and Cybersecurity Division
- Bilateral Data Center Expansion
Criticised
- Steep Pricing Premium for Compliance
- French-Centric Data Center Gravity
- Identity and PKI Federation Friction
- Catastrophic Network Outage
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 2 answers
- 50% 2 answers
- 6/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
For people who use Orange France
Do you use Orange France at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Orange France have already contributed
Takes a few minutes. Your identity stays anonymous.