Paessler GmbH
Paessler GmbH is a software company that develops network monitoring and IT infrastructure monitoring solutions for enterprises, service providers, and public sector organizations. Its flagship product, PRTG, monitors networks, servers, applications, and IoT/OT environments to help customers ensure uptime, performance, and capacity planning. The company generates revenue primarily through software licenses and subscriptions, plus maintenance and support services sold via direct and channel partners.
- Observability & Monitoring
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 1997
- Headquarters
- Germany
What 6 Arbolus experts think of Paessler GmbH
The NPS scores range from 7 to 10, with 40% of responses at the maximum of 10. 60% of respondents indicate intent to renew, while 20% are unsure and another 20% indicate no renewal. Stickiness is strong, with 60% of customers having used the solution for over a year. Key quantitative themes include higher satisfaction among lower spend, longer-tenure users and less certain sentiment among new, high spend adopters.Overall Customer Sentiment: Positive
Who reviewed Paessler GmbH
- C-Suite 100% (6)
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Jan 8
- Jul 8
- Feb 8
- Apr 9
- May 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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