Nokia
Nokia is a global telecommunications and technology company that develops and sells network infrastructure, cloud and 5G solutions, and related software and services to communications service providers, enterprises, and public sector customers. It generates revenue primarily through the sale of mobile and fixed network equipment, IP and optical networking products, and licensing of its patent portfolio and technologies. The company also provides managed services, consulting, and support for large-scale communications and industrial networks.
- Cloud Infrastructure & Hosting
- API Management & Integration
- Network & Cloud Security
- Revenue
- $24.0B
- Employees
- 86,000
- Founded
- 1865
- Headquarters
- Espoo, Finland
What 24 Arbolus experts think of Nokia
Nokia achieves strongly positive NPS overall, with Promoters (NPS 9–10) dominating among high-spend and enterprise customers, particularly in defense and technical leadership roles. Confirmed renewal intent is high among those with >1 year on the platform and larger deployments, except for some enterprise influencers facing pricing or management complexity concerns. Early-stage or pilot users express moderate sentiment, often citing fit-for-purpose assessments. Key feedback themes include sovereign security, operational reliability, capital efficiency, and deep edge integration, contrasted with challenges around proprietary hardware lock-in and management tooling complexity. Overall Customer Sentiment: Positive
Who reviewed Nokia
- C-Suite 52% (12)
- Director 26% (6)
- Manager 22% (5)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Nokia.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 24 scored reviews- Promoters 10
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 29 across 1 companies.
Praised
- Adoption of Open Standards
- AI-Driven Operations Enhancement
- Persistent Innovation and Solution Building
- Long-Term Technology Trust
Criticised
- Domestic Policy Shift to Local Vendors
- Open RAN and Disaggregated 5G Competition
- Competitive Price Pressure and Support Gaps
- Complex, Telco-Oriented Management Tools
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 56% 9 answers
- 67% 3 answers
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
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