notes
Apple Inc. is a global technology company that designs, manufactures, and sells smartphones, personal computers, tablets, wearables, and related software and services to consumers and businesses worldwide. Its revenue comes primarily from hardware sales such as the iPhone, Mac, iPad, and Apple Watch, as well as digital services including the App Store, iCloud, Apple Music, and other subscription offerings. The company also provides operating systems, developer tools, and a range of accessories and support services that integrate its hardware and software ecosystem.
- Cloud Infrastructure & Hosting
- Consumer
- Revenue
- $383.0B
- Employees
- 164,000
- Founded
- 1976
- Headquarters
- Cupertino, United States of America
What 63 Arbolus experts think of notes
NPS scores for Notes are broadly positive, with a strong cluster between 7 and 10 and a small tail to 1 to 2. Most experts are long-term users (over one year), with only minor dissatisfaction noted among pilot or non-committal respondents. Renewal intent is notably strong among higher spenders and influencers, although some mention potential switching if needs grow or better AI, search, or cross-platform support emerges. Key positive themes include ease of use, organization, and device integration, while negative feedback highlights limited collaboration, integration, and cross-platform flexibility.Overall Customer Sentiment: Positive
Who reviewed notes
- C-Suite 66% (42)
- Director 21% (13)
- Manager 13% (8)
Employer names and spend open in the full report, along with the other 60 customers.
Everything 63 customers told us about notes.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 63 scored reviews- Promoters 31
- Passives 25
- Detractors 7
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 19 across 2 companies.
Praised
- Seamless Cross-Device Experience
- No Cost and Instant Availability
- Ease of Use and Accessibility
- Collaboration and Automation Gains
Criticised
- Ecosystem Lock-in
- AI and Automation Competitors
- Fragmented Collaboration Needs
- Cross-Platform Limitations
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
Top alternatives
Most weighed by notes customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use notes
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