Optum360
Optum360 is a healthcare revenue cycle management and technology services provider that helps hospitals, physician groups, and health systems manage billing, coding, claims, and patient financial services. It offers software, analytics, and outsourced services to improve reimbursement accuracy, cash flow, and administrative efficiency. The company generates revenue through recurring service contracts, technology licensing, and transaction-based fees.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $2.5B
- Employees
- 15,000
- Founded
- 2013
- Headquarters
- Eden Prairie, United States of America
What 5 Arbolus experts think of Optum360
NPS scores are consistently high, with 80% scoring 8 or 9, indicating strong positive sentiment. Renewal intent is explicit among high spenders (renewal: Yes) and inferred among experienced customers with more than one year of use. Stickiness is reflected in the fact that 80% of experts report an implementation stage exceeding one year. These patterns indicate high satisfaction and sustained platform adoption, especially among major clients.Overall Customer Sentiment: Positive
Who reviewed Optum360
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
Top alternatives
Most weighed by Optum360 customers
More in Consulting & Professional Services and Financial Services & Payments
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