OSIsoft
OSIsoft is a software company that develops and sells the PI System, an industrial data infrastructure platform that collects, stores, and analyzes real-time operational data from sensors, equipment, and control systems across industries such as energy, utilities, manufacturing, and life sciences. Its software is licensed to industrial enterprises and utilities, with revenue generated through software licenses, subscriptions, and related maintenance and professional services. OSIsoft primarily serves large industrial and infrastructure operators that need to monitor and optimize asset performance and operations.
- Data Integration & ETL
- Asset Performance Management
- Manufacturing Execution & Quality
- Revenue
- $500.0M
- Employees
- 1,500
- Founded
- 1980
- Headquarters
- San Leandro, United States of America
What 24 Arbolus experts think of OSIsoft
NPS distribution is strongly positive, with over 65% of respondents scoring 9 or 10, and only a single extreme detractor at NPS 1. Renewal intent is generally positive, particularly among high spenders, while a minority of lower-spend customers show uncertainty. Most customers report mature adoption (>1 year in 80% of cases), with a few pilot/offboarding projects correlating with mixed sentiment. Key themes include strong stickiness among core industrial customers and variable satisfaction among lower tiers. Overall Customer Sentiment: Positive
Who reviewed OSIsoft
- C-Suite 58% (14)
- Director 29% (7)
- Manager 12% (3)
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Sentiment
50 Net Promoter Score, from 24 scored reviews- Promoters 15
- Passives 6
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Jan 9
- Mar 9
- Apr 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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