OTA Insight
OTA Insight is a hospitality business intelligence and revenue management software provider that offers cloud-based tools for hotels and accommodation providers to monitor market demand, competitor pricing, and distribution performance. Its platform aggregates and analyzes real-time rate, parity, and market data to help revenue managers and hotel groups optimize pricing and channel strategies. The company generates revenue through subscriptions to its SaaS analytics and benchmarking products used by independent hotels, chains, and management companies worldwide.
- Business Intelligence & Dashboards
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- Tysons Corner, United States of America
What 8 Arbolus experts think of OTA Insight
71% of NPS scores are 7 or higher, with 29% Promoters (9–10), 43% Passives (7–8), and 14% Detractors (5). All customers have been implemented for over a year. Among respondents with renewal intent specified, 100% of high spenders plan to renew, while renewals among lower spend or unspecified segments are uncertain. Positive sentiment is concentrated among high-value and engaged accounts.Overall Customer Sentiment: Positive
Who reviewed OTA Insight
- C-Suite 75% (6)
- Manager 25% (2)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+3 over 3 months- Apr 5
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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