Palantir Technologies
Palantir Technologies is a software company that builds data integration, analytics, and decision-intelligence platforms used by government agencies and commercial enterprises to manage, analyze, and operationalize large, complex datasets. Its products, including Palantir Gotham, Foundry, and Apollo, are sold primarily via software subscriptions and long-term contracts, often bundled with implementation and support services. The company serves sectors such as defense, intelligence, healthcare, manufacturing, and financial services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- MLOps & ML Platforms
- Revenue
- $2.2B
- Employees
- 3,900
- Founded
- 2003
- Headquarters
- Denver, United States of America
What 92 Arbolus experts think of Palantir Technologies
NPS scores are strongly positive, with multiple experts giving scores of 9 or 10, reflecting high satisfaction among large enterprise and government customers. Renewal intent skews positively for high spenders, with stable or increasing budgets and platform expansion noted in over half of responses. Stickiness is high among customers with >1 year of deployment and cross-functional adoption, but pilot-stage or lower-spend users show more mixed sentiment due to cost and complexity. Key strengths are reliable data integration, operational decision support, and governance; main drawbacks are licensing cost, platform complexity, and resource demands.Overall Customer Sentiment: Positive
Who reviewed Palantir Technologies
- C-Suite 62% (57)
- Director 26% (24)
- Manager 12% (11)
Employer names and spend open in the full report, along with the other 89 customers.
Everything 92 customers told us about Palantir Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 92 scored reviews- Promoters 46
- Passives 34
- Detractors 12
Cumulative NPS by month
+0 over 5 months- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 52 across 6 companies.
Praised
- Unmatched Data Integration for Complex Environments
- Scalability and Security for Regulated Use Cases
- Operational Decision Support Beyond Analytics
- Growth Through Demonstrated Measurable Business Value
Criticised
- Fast-Evolving Open and AI-Native Ecosystems
- Vendor Lock-in and Exit Challenges
- Competitive Pressure and Cost Alternatives
- Vendor Lock-in and Customization Constraints
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 69% 26 answers
- 46% 13 answers
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Palantir Technologies customers
Report
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