PatSeer
PatSeer is an intellectual property research and analytics platform that provides global patent data, search, visualization, and collaboration tools for R&D, legal, and IP teams. The company offers subscription-based software that enables users to conduct prior art searches, competitive intelligence, and portfolio analysis using a large, normalized patent database. Revenue is generated through SaaS licenses and related enterprise services for corporations, law firms, and research institutions.
- Business Intelligence & Dashboards
- Product Analytics & Feedback
- Revenue
- $6.0M
- Employees
- 80
- Founded
- 2012
- Headquarters
- Mumbai, India
What 7 Arbolus experts think of PatSeer
NPS scores among the expert pool show a wide range: one expert rates PatSeer at 9 (promoter), two at 8 and 7 (passive), and one at 3 (detractor). Renewal intent is generally positive among users with long-term implementations, but mixed in pilot cases and among influencer roles. Stickiness is highest among those with over a year of usage, correlating with high NPS and decisive renewal intent.Negative sentiment is concentrated among influencers with operational oversight who reported low satisfaction and are unlikely to renew. The overall trend leans toward positive sentiment, but with notable pockets of skepticism that align with lower NPS and pilot-stage adoption.Overall Customer Sentiment: Neutral
Who reviewed PatSeer
- C-Suite 67% (5)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Sep 6
- Oct 7
- May 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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