Patsnap Pte., Ltd.
PatSnap is an intellectual property and R&D analytics software company that provides a cloud-based platform for searching, analyzing, and visualizing global patent, scientific, and market data. It serves corporate R&D teams, IP departments, law firms, and investors to support innovation scouting, competitive intelligence, and patent portfolio management. The company generates revenue through subscriptions to its SaaS analytics products and related services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Knowledge Management & Collaboration
- Revenue
- $160.0M
- Employees
- 1,200
- Founded
- 2007
- Headquarters
- Singapore, Singapore
What 24 Arbolus experts think of Patsnap Pte., Ltd.
NPS scores are notably strong, with 57% Promoters (NPS 9-10), 28% Passive (NPS 7-8), and 15% Detractors (NPS 6). Confirmed renewal intent is high among Promoters and high spenders, especially for deployments in place over a year. Customers in offboarding or pilot phases have more uncertainty about renewal. Overall stickiness is robust, with the majority in the MoreThan1Year implementation stage.Overall Customer Sentiment: Positive
Who reviewed Patsnap Pte., Ltd.
- C-Suite 62% (15)
- Director 29% (7)
- Manager 10% (2)
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Sentiment
41 Net Promoter Score, from 24 scored reviews- Promoters 13
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Nov 8
- Feb 8
- Apr 8
- May 9
- Jun 8
- Jul 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 6 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 50% 8 answers
- 75% 4 answers
- 100% 1 answer
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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