Questel
Questel is an intellectual property and innovation management solutions provider that offers software, services, and data for patent search and analysis, IP portfolio management, and R&D collaboration. It serves corporations, law firms, and research institutions globally, generating revenue through SaaS subscriptions, data and analytics products, and professional and managed IP services. Its platform supports the full IP lifecycle from invention capture and prior art search to filing, prosecution, valuation, and licensing support.
- Knowledge Management & Collaboration
- Business Intelligence & Dashboards
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 1978
- Headquarters
- Paris, France
What 32 Arbolus experts think of Questel
NPS distribution is spread, with 25% of responses at 9-10 (promoters), 53% in the 5-8 range (passives), and 22% at 5 or below (detractors). Renewal intent is positive for 33%, with 11% indicating churn risk and 56% unsure. Most users remain engaged past one year but pilot and unsure stages are common. The data points to strong satisfaction from high spenders and advanced users; lower spenders and pilots express greater renewal uncertainty and moderate sentiment.Overall Customer Sentiment: Moderately Positive
Who reviewed Questel
- C-Suite 67% (21)
- Director 27% (9)
- Manager 7% (2)
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Sentiment
-6 Net Promoter Score, from 31 scored reviews- Promoters 7
- Passives 15
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Jan 7
- Feb 7
- Apr 7
- May 7
- Jun 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -6 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 35%Plan to renew, by seniority
- 35% 17 answers
- 29% 7 answers
- 0% 1 answer
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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