Arbolus Intelligence

Ramp

ramp.com · New York City, United States of America

Ramp is a corporate spend management platform that provides businesses with corporate cards, expense management, bill pay, and procurement tools to control and analyze company spending. It serves mid-market and high-growth companies by combining software and payment products to automate expense workflows, enforce policies, and surface savings opportunities. Ramp generates revenue primarily through interchange fees on card transactions and fees for its financial software and related services.

  • Spend Management
  • Expense Management
  • Accounts Payable Automation
Listed in
Revenue
$250.0M
Employees
900
Founded
2019
Headquarters
New York City, United States of America

What 150 Arbolus experts think of Ramp

Quantitative feedback is predominantly favorable: recorded NPS scores span 0–10, with many responses at 8–10 and a smaller set of lower scores. Where renewal intent is reported, Yes is more common than No or NotSure, although many records have no renewal response. Implementation is mature for many respondents, with MoreThan1Year appearing most often; the dataset also includes newer deployments, pilots, uncertain stages, and a small number of offboarding records. Qualitative themes reinforce satisfaction with usability, automation, real-time visibility, and reduced manual work. Reservations focus on reporting and approval flexibility, international and multi-entity needs, pricing changes, support, and integration reliability. Overall Customer Sentiment: Positive

Who reviewed Ramp

Total customers 150 142 current · 8 former
Reviews growth +111 in six months
Seniority of respondents
  • C-Suite 82% (123)
  • Director 13% (20)
  • Manager 6% (9)
Finance Executive C-Suite NPS 10 Submitted Jul 2026
Operations Leader Director NPS 9 Will renew Submitted Jul 2026
Operations Leader C-Suite NPS 6 Undecided Submitted May 2026

Employer names and spend open in the full report, along with the other 147 customers.

Everything 150 customers told us about Ramp.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

48 Net Promoter Score, from 150 scored reviews
  • Promoters 85
  • Passives 53
  • Detractors 12

Cumulative NPS by month

-1 over 6 months
  • Apr 9
  • May 9
  • Jun 9
  • Jul 8
  • Aug 9
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 22 across 7 companies.

Praised

  • Improve project-level reporting
  • Expand toward a unified cash cycle
  • Use AI to reduce finance operating burden
  • Clear controls and real-time visibility

Criticised

  • Pricing pressure in a commoditized category
  • Reporting and approval customization limits
  • International and workflow complexity
  • Integrated accounting platforms could displace the layer

What customers say

Clear controls and real-time visibility
“I value the visibility into employee spending and the ability to set limits and category restrictions. Automated categorization and receipt matching reduce recurring review work, while real-time dashboards make it easier for finance to monitor spend. For a growing business modernizing expense processes, those controls and automation make the platform straightforward to recommend.”
Streamlined finance operations
“I use the platform for vendor payments, employee reimbursements, and physical and virtual cards. It has simplified requests and approvals, connects with our accounting system, and supports controlled purchases through virtual cards. That combination helps protect against fraud and reduces process friction for employees and finance. The product has become an important operational tool for our organization.”
Strong usability and breadth of spend workflows
“I find the interface easy to use, and I can manage cards, reimbursements, and accounts payable in one place. The accounting coverage is broad enough for the organizations I supported, and I would recommend the product to peers assessing spend tools. Its usability and functional coverage made it a useful option for growing teams, even though additional finance functions could make the platform more comprehensive.”

Renewal intent

Plan to renew 73%
  • Will renew 61
  • Undecided 19
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 73% 67 answers
  • Director 55% 11 answers
  • Manager 100% 2 answers
  • Not specified 100% 4 answers
  • 9.1/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Ramp customers

Report

Customer Report - Oct 2026 Oct 2026 150 + 4

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