Prism Specialties
Prism Specialties provides specialty restoration services for electronics, art, textiles, and documents damaged by fire, water, mold, and other disasters, primarily serving insurance carriers, contractors, and commercial and residential property owners across North America. The company operates a franchise network that performs on-site and facility-based restoration work and bills insurance companies and property owners for project-based services.
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 600
- Founded
- 1992
- Headquarters
- Troy, United States of America
What 6 Arbolus experts think of Prism Specialties
NPS scores range from 4 to 9, averaging moderately positive sentiment, with 33% of experts rating 8+. Renewal intent is strong in high-spend, long-term users, but unclear or absent among others. Stickiness is higher in accounts with more than a year of use (33%) and among Influencers, while Users show broader variance including newer and pilot-stage customers.Overall Customer Sentiment: Neutral-to-Positive
Who reviewed Prism Specialties
- C-Suite 33% (2)
- Director 33% (2)
- Manager 33% (2)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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