Prometheus

prometheuslabs.com · San Diego, United States of America

Prometheus Laboratories is a specialty diagnostics company that develops and commercializes proprietary blood tests and biomarker-based assays to help physicians diagnose, prognose, and manage complex gastrointestinal and autoimmune diseases. It serves gastroenterologists, hospitals, and clinical laboratories, generating revenue through diagnostic testing services and related clinical decision support tools.

Listed in

Revenue: $80.0M
Employees: 250
Founded: 1995
Headquarters: San Diego, United States of America

What 19 Arbolus experts think of Prometheus

NPS scores are highly positive, with 54% scoring 9–10 and only 15% scoring 7. Renewal intent is strong, as 85% of respondents with intent data say 'Yes', especially among high spenders and those with over 1 year on the platform. Stickiness is high: 77% of respondents report more than 1 year of implementation. Overall sentiment is driven by satisfaction with platform capabilities and long-term adoption trends.Overall Customer Sentiment: Positive

Who reviewed Prometheus

Total customers 19 15 current · 4 former

Reviews growth +12 in six months

Seniority of respondents

C-Suite 44% (8)
Director 25% (5)
Manager 31% (6)

Engineering Leader Director NPS 9 Submitted May 2026

Engineering Leader Director NPS 8 Submitted Jun 2026

Engineering Engineer Not specified NPS 8 Will renew Submitted Nov 2025

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Sentiment

52 Net Promoter Score, from 19 scored reviews

Promoters 10
Passives 9
Detractors 0

Cumulative NPS by month

+0 over 6 months

Nov 9
May 9
Jun 9
Jul 9
Aug 9
Sep 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 77%

Will renew 10
Undecided 2
Not renewing 1

Plan to renew, by seniority

C-Suite 83% 6 answers
Director 0% 2 answers
Manager 100% 3 answers
Not specified 100% 2 answers

8.8/10 Average score from customers who will renew
7.5/10 Average score from undecided customers
7/10 Average score from customers not renewing

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