Protolabs
Protolabs is a digital manufacturing company that provides rapid prototyping and on-demand production services using 3D printing, CNC machining, sheet metal fabrication, and injection molding. It serves product designers, engineers, and manufacturers across industries such as medical devices, automotive, aerospace, and consumer products, enabling them to quickly iterate and produce custom parts through its online quoting and ordering platform. The company generates revenue by charging for manufacturing services and related value-added offerings such as design analysis and finishing options.
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 2,700
- Founded
- 1999
- Headquarters
- Maple Plain, United States of America
What 6 Arbolus experts think of Protolabs
NPS scores are uniformly high, with 100% of responses at 8 or above, indicating strong satisfaction. Renewal intent is split, with 50% expressing clear willingness to renew and another 50% unsure, none reporting negative intention. All customers are in active stages of use, with 83% deployed for over a year, reflecting high stickiness. Key quantitative themes include satisfaction with value delivered relative to expectations, strong retention among higher spenders, and uncertainty concentrated in the lower spend segment.Overall Customer Sentiment: Positive
Who reviewed Protolabs
- C-Suite 67% (4)
- Manager 33% (2)
Employer names and spend open once the report publishes.
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Oct 8
- Nov 8
- Jul 9
- May 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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