QIMA
QIMA is a global quality control and supply chain compliance company that provides product inspections, factory and social audits, lab testing, and certification services to brands, retailers, and importers. It helps clients manage supplier performance, ensure product safety and regulatory compliance, and improve ethical and environmental standards across global sourcing regions. QIMA generates revenue through fee-based testing, inspection, auditing, and related digital supply chain solutions delivered via its online platform and field network.
- Revenue
- $350.0M
- Employees
- 5,000
- Founded
- 2005
- Headquarters
- Hong Kong, Hong Kong
What 42 Arbolus experts think of QIMA
The NPS distribution skews positive, with scores across a broad range and multiple experts scoring QIMA at 8–10. Renewal intent is high among most influencers and high spenders, though some users express uncertainty or intent not to renew due to complexity or fit concerns. Implementation is spread across less than 1 year, more than 1 year, and pilot stages, indicating ongoing adoption and stickiness. Positive sentiment is driven by reliability, scalability, and hands-on account management, though some note the platform's complexity as a pain point. Overall Customer Sentiment: Positive
Who reviewed QIMA
- C-Suite 57% (24)
- Director 26% (11)
- Manager 17% (7)
Employer names and spend open in the full report, along with the other 39 customers.
Everything 42 customers told us about QIMA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 41 scored reviews- Promoters 13
- Passives 19
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 12 across 5 companies.
Praised
- Consistent and Reliable Execution
- Scalability and Geographic Reach
- Strong Industry Experience
- Opportunity for Customization and Integration
Criticised
- AI and Automation Trends
- Onboarding and Workflow Speed
- Budget Constraints
- Complexity and Non-Intuitive Experience
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 54% 13 answers
- 89% 9 answers
- 43% 7 answers
- 8.5/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by QIMA customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use QIMA
Do you use QIMA at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 42 customers of QIMA have already contributed
Takes a few minutes. Your identity stays anonymous.