Quantum Metric
Quantum Metric provides a digital experience analytics platform that helps enterprises understand user behavior across web and mobile applications, prioritize issues by business impact, and continuously improve product performance. The company serves large consumer-facing brands in sectors such as retail, travel, financial services, and telecom, generating revenue through subscriptions to its SaaS platform and related services. Its solution combines session replay, journey analytics, and real-time insights to support product, engineering, and CX teams.
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2015
- Headquarters
- Madison, United States of America
What 8 Arbolus experts think of Quantum Metric
NPS scores are highly positive, with 86% of experts rating Quantum Metric at 9 or higher. There are no negative NPS responses, and all respondents with available data indicate a definite intent to renew. All customers report being in the more than 1 year of implementation stage, which supports strong product stickiness.Positive themes from the quantitative data include high satisfaction, long-term adoption, significant deployment depth, and deep entrenchment within organizational workflows.Overall Customer Sentiment: Positive
Who reviewed Quantum Metric
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
75 Net Promoter Score, from 8 scored reviews- Promoters 6
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Oct 9
- Nov 9
- Dec 9
- Apr 9
- Jun 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 75 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 5 answers
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
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