Sapience Analytics
Sapience Analytics provides workforce analytics and productivity measurement software that captures activity data from employee devices to help enterprises and service providers understand work patterns, optimize capacity, and support remote and hybrid work management. Its platform aggregates and anonymizes work activity data to deliver insights for operations, HR, and finance leaders on utilization, time allocation, and team performance. The company generates revenue through SaaS subscriptions and related implementation and support services.
- Business Intelligence & Dashboards
- Workforce Management & Scheduling
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2009
- Headquarters
- Irvington, United States of America
What 28 Arbolus experts think of Sapience Analytics
NPS is highly positive, averaging 8.3 with 28% giving a perfect 10, and only two responses below 7. 65% of customers indicate 'Yes' or likely renewal, with an additional 28% unsure, often mid-pilot or post-implementation. Stickiness is strong in the more mature stage (MoreThan1Year), with high NPS and larger spend. Two low NPS/no-renewal responses are linked with pilot or early stage clients. Key themes: positive sentiment correlates to higher adoption, implementation duration, and larger spend.Overall Customer Sentiment: Positive
Who reviewed Sapience Analytics
- C-Suite 70% (20)
- Director 30% (8)
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Sentiment
32 Net Promoter Score, from 28 scored reviews- Promoters 13
- Passives 11
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 27 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 50% 18 answers
- 71% 7 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Sapience Analytics customers
More in Data & Analytics and Workplace & Productivity
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