SAS Institute
SAS Institute is a private software company that develops and sells analytics, data management, AI, and business intelligence software to enterprises, governments, and other large organizations worldwide, along with related consulting, training, and support services. Its platform is used for advanced analytics, data visualization, risk management, marketing analytics, and industry-specific solutions across sectors such as financial services, government, healthcare, and manufacturing. Revenue is generated primarily through software licenses and subscriptions, cloud offerings, and professional services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- MLOps & ML Platforms
- Revenue
- $3.8B
- Employees
- 12,000
- Founded
- 1976
- Headquarters
- Caryville, United States of America
What 6 Arbolus experts think of SAS Institute
NPS scores are widely distributed—16% Promoter (NPS 10), 50% Passive (NPS 6-8), 17% Detractor (NPS 2). Renewal intent is split, with 33% definite Yes, 33% No, 33% Not Sure among high spenders, and lower clarity among Users. Most customers are at the MoreThan1Year stage, with one case of OffBoarding and one Pilot. Main sentiment drivers are value delivery over time and uncertainty about ongoing ROI, particularly among large enterprises.Overall Customer Sentiment: Neutral
Who reviewed SAS Institute
- C-Suite 33% (2)
- Director 33% (2)
- Manager 33% (2)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
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