SciFinder
SciFinder is an online research discovery tool that provides access to chemical, biochemical, and related scientific information, enabling researchers to search substances, reactions, references, and patents. It is developed and delivered by CAS, a division of the American Chemical Society, and is sold as a subscription service to academic institutions, corporations, and government laboratories.
- Knowledge Management & Collaboration
- Data Warehousing & Lakes
- Revenue
- $250.0M
- Employees
- 800
- Founded
- 1995
- Headquarters
- Columbus, United States of America
What 6 Arbolus experts think of SciFinder
NPS scores are predominantly high, with 80% of respondents reporting 9 or 10, reflecting advocacy and satisfaction. All reported renewals are positive, with 100% of high-spend Influencers confirming intent to renew. Every respondent is in the MoreThan1Year implementation stage, highlighting deep adoption and stickiness. Key themes include long-term loyalty, institutional platform integration, and satisfaction with product value.Overall Customer Sentiment: Positive
Who reviewed SciFinder
- C-Suite 17% (1)
- Director 50% (3)
- Manager 33% (2)
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Sentiment
83 Net Promoter Score, from 6 scored reviews- Promoters 5
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 3 months- May 10
- Jun 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 83 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 9/10 Average score from customers who will renew
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