SAS Institute Inc.
SAS Institute Inc. is an analytics software company that develops and sells platforms for advanced analytics, data management, AI and machine learning, and business intelligence to enterprises and public sector organizations. Its products are licensed on-premise and in the cloud, with revenue generated through software subscriptions, maintenance, and professional services including consulting, training, and support. SAS serves industries such as financial services, government, healthcare, manufacturing, and retail worldwide.
- Business Intelligence & Dashboards
- Data Integration & ETL
- MLOps & ML Platforms
- Revenue
- $3.2B
- Employees
- 12,000
- Founded
- 1976
- Headquarters
- Caryville, United States of America
What 86 Arbolus experts think of SAS Institute Inc.
NPS scores are predominantly in the 7–10 range, with a substantial number of Promoters and minimal Detractors. Renewal intent skews positive, especially among high and mid-spenders. Stickiness is evidenced by the majority of users running SAS for more than one year—and progressing to SAS Viya. Key expert themes highlight regulatory compliance, auditability, and platform governance as main positives, while cost and legacy learning curve are frequently noted drawbacks. Overall, the customer sentiment toward SAS is robust, with strong loyalty and ongoing budget support.Overall Customer Sentiment: Positive
Who reviewed SAS Institute Inc.
- C-Suite 60% (52)
- Director 27% (23)
- Manager 13% (11)
Employer names and spend open in the full report, along with the other 83 customers.
Everything 86 customers told us about SAS Institute Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 86 scored reviews- Promoters 34
- Passives 40
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 28 across 10 companies.
Praised
- AI-Driven Automation in Compliance
- Migration to SAS Viya
- Open-Source Compatibility Expansion
- Advanced Predictive Analytics
Criticised
- Pressure on Cost Efficiency
- Open-Source and Cloud-Native Competition
- AI Automation Advancements
- Proprietary Ecosystem & Learning Curve
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 55% 29 answers
- 89% 9 answers
- 67% 3 answers
- 8.1/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by SAS Institute Inc. customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use SAS Institute Inc.
Do you use SAS Institute Inc. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 86 customers of SAS Institute Inc. have already contributed
Takes a few minutes. Your identity stays anonymous.