Scoro
Scoro is a work management software company that provides an all-in-one platform for professional services firms and project-based businesses to manage projects, time, billing, and financial performance. Its cloud-based solution combines project planning, task management, CRM, quoting, and real-time reporting to help agencies, consultancies, and other service organizations improve utilization and profitability. The company generates revenue through subscription fees for its SaaS platform and related onboarding and support services.
- Project & Work Management
- Business Intelligence & Dashboards
- Professional Services Automation
- Revenue
- $18.0M
- Employees
- 200
- Founded
- 2013
- Headquarters
- Tallinn, Estonia
What 11 Arbolus experts think of Scoro
NPS scores are distributed as follows: 22% high (NPS 9), 44% mid (NPS 6-8), and 11% low (NPS 4). Renewal intent is mixed: 44% definite renewal, 33% not planning to renew, and 22% uncertain. Stickiness data shows a substantial portion with deployments of more than one year, but early-stage or pilot implementations have a higher risk of non-renewal. Key themes include a trend for stronger sentiment among high spend/high adoption segments, while pilots and short-term adopters signal lower commitment. Overall Customer Sentiment: Neutral
Who reviewed Scoro
- C-Suite 73% (8)
- Director 18% (2)
- Manager 9% (1)
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Sentiment
-27 Net Promoter Score, from 11 scored reviews- Promoters 2
- Passives 4
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Nov 7
- Dec 7
- Mar 7
- Apr 7
- May 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 43% 7 answers
- 100% 1 answer
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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