Scribe
Scribe provides a SaaS platform that automatically captures user actions on a screen and converts them into step-by-step process documentation with text and screenshots, helping teams create how-to guides and SOPs. It serves businesses and teams across functions such as operations, customer success, and IT to standardize workflows and reduce time spent on manual documentation. The company generates revenue through subscriptions to its cloud-based documentation and collaboration tools.
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $18.0M
- Employees
- 160
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 11 Arbolus experts think of Scribe
NPS scores are predominantly high, with 40% of responses at 9 and most others in the 6-8 range, indicating generally strong satisfaction. Renewal intent is high among influencers and high spenders but less clear among users and lower spenders, with some respondents marked as 'Not Sure'. Stickiness is reinforced by long-term usage, particularly for key process documentation and training functions. Key feedback themes include rapid documentation, ease of use, but also call out limited analytics and governance as areas for improvement. Overall Customer Sentiment: Positive
Who reviewed Scribe
- C-Suite 80% (9)
- Director 20% (2)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Scribe.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Feb 9
- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Praised
- Effective for Onboarding and Training
- Fast Process Documentation
- Lower Administrative Burden
- AI-Powered Automation
Criticised
- Needs Better Analytics
- Manual Update Requirements
- Limited Workflow and Governance
- AI-Driven Process Replacement
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Report
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