ShareFile
ShareFile, now part of Citrix/Cloud Software Group, provides secure file sharing, sync, and content collaboration software for businesses, enabling users to store, access, and share documents in the cloud with granular permissions and compliance controls. The platform serves professional services, financial, healthcare, and other regulated industries, and generates revenue through subscription-based SaaS plans for organizations of various sizes.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Cloud Infrastructure & Hosting
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2005
- Headquarters
- Wayne, United States of America
What 19 Arbolus experts think of ShareFile
NPS scores span 3 (detractor) to 10 (promoter), with a cluster at 6-8 and several ratings of 9-10. The average sentiment is moderately positive. High renewal intent correlates with established multi-year customers and higher spend brackets. Users in pilot and offboarding stages show greater sentiment variability and lower certainty about renewal. Approximately 30% of experts are not sure or negative on renewal intent, indicating some churn risk, though the majority are positive or stable.Overall Customer Sentiment: Neutral to Positive
Who reviewed ShareFile
- C-Suite 56% (11)
- Director 22% (4)
- Manager 22% (4)
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Sentiment
-5 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 8
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Jun 7
- Jul 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 14 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 6 answers
- 50% 4 answers
- 8.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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