SecurityMetrics
SecurityMetrics is a cybersecurity and compliance company that provides PCI DSS compliance validation, data security assessments, penetration testing, and forensic investigation services for merchants, service providers, and healthcare organizations. It offers tools and managed services to help customers secure payment card data, meet regulatory requirements, and monitor network and system vulnerabilities. The company generates revenue through subscription-based security products, compliance programs, and professional consulting and audit services.
- Cybersecurity Services
- GRC & Compliance Automation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2000
- Headquarters
- Orem, United States of America
What 11 Arbolus experts think of SecurityMetrics
NPS is consistently high with most scores between 7 and 9, reflecting positive customer experiences. 90% of respondents indicated clear renewal intent, especially among high spenders and those in IT/Security roles. Stickiness is also strong, with the majority of customers being in the more than one year implementation stage and displaying ongoing satisfaction. The key theme is satisfaction with security expertise and customer support.Overall Customer Sentiment: Positive
Who reviewed SecurityMetrics
- C-Suite 64% (7)
- Director 36% (4)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 6 months- May 8
- Jan 8
- Jan 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 90%Plan to renew, by seniority
- 86% 7 answers
- 100% 3 answers
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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