SOTI
SOTI is an enterprise mobility and IoT management software company that provides tools to deploy, secure, monitor, and support mobile devices and applications used by businesses. Its flagship products help organizations manage large fleets of smartphones, tablets, rugged devices, and IoT endpoints across operating systems, with capabilities for device lifecycle management, remote support, and security policy enforcement. SOTI sells its software and related services to enterprises and public-sector customers globally, often via channel partners and device manufacturers.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1995
- Headquarters
- Mississauga, Canada
What 6 Arbolus experts think of SOTI
NPS is consistently high, with 57% of respondents rating 8 or above, and a perfect NPS of 10 from a User in business development. Renewal intent is strong, with 83% of respondents stating a clear intention to renew, including all mid and high spenders except one who is uncertain (but not negative). Stickiness is high, with most customers in either early (LessThan1Year) or established (MoreThan1Year) implementation stages, and no negative sentiment or clear churn signals. High NPS and renewal rates are observed among large enterprise customers.Overall Customer Sentiment: Positive
Who reviewed SOTI
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 4 months- May 7
- Mar 8
- Apr 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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