Spectrotel
Spectrotel is a telecommunications and managed network services provider that aggregates connectivity from multiple carriers to deliver voice, data, internet, SD‑WAN, and related services to business and enterprise customers across the United States. It focuses on designing, implementing, and managing multi-location network solutions, often sold through channel partners. Revenue is generated through recurring service contracts and managed service fees.
- Managed IT & Cloud Services
- Communications & Meetings
- Revenue
- $90.0M
- Employees
- 250
- Founded
- 1996
- Headquarters
- Neptune Beach, United States of America
What 5 Arbolus experts think of Spectrotel
NPS scores range from 7 to 10, with 60% rating 9 or higher and 40% at 7. However, only 20% indicate a clear intent to renew, while 40% are negative and another 20% are unsure, highlighting renewal risk despite positive satisfaction. Most customers (80%) are at the >1 year stage, suggesting operational maturity and stickiness, but renewal intention is more volatile among high-value accounts. Key themes: strong satisfaction, high adoption duration, but persistent renewal uncertainty.Overall Customer Sentiment: Neutral
Who reviewed Spectrotel
- C-Suite 100% (5)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Jun 9
- Jul 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 10/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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