Arbolus Intelligence

SpotMe

spotme.com · Lausanne, Switzerland

SpotMe provides a virtual and hybrid event platform used by enterprises to run webinars, digital events, and in-person conferences, offering tools for content delivery, audience engagement, and analytics. The company generates revenue through subscriptions and services for its SaaS event experience platform, primarily serving large and mid-sized businesses and agencies.

  • Customer Support & Help Desk
  • Communications & Meetings
  • Workflow Automation
Listed in
Revenue
$20.0M
Employees
150
Founded
2000
Headquarters
Lausanne, Switzerland

What 5 Arbolus experts think of SpotMe

NPS scores in the expert pool are moderately positive, with values of 7 and 8 reported. Renewal intent is not explicitly provided, but feedback indicates broad satisfaction with compliance, mobile app UX, and CRM integration. Stickiness is high among enterprise customers who emphasize the platform’s critical role in high-value events and data-driven marketing. The main positive themes are enterprise-grade compliance and interactivity; cons focus on cost and technical back-end demands.Overall Customer Sentiment: Positive

Who reviewed SpotMe

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
Other Generalist C-Suite NPS 10 Submitted Sep 2026
Generalist Generalist Director NPS 8 Submitted Sep 2026
Marketing Leader Director NPS 3 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about SpotMe.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 2
  • Detractors 2

Praised

  • Simplify Administrative Customization
  • Enhance Sponsor/Exhibitor Analytics
  • Expand AI Automation Capabilities
  • Robust CRM Integration

Criticised

  • Cost-Efficient Alternatives
  • Superior Self-Serve Tools from Competitors
  • AI-Driven Competitor Platforms
  • Limited Self-Serve Functionality

What customers say

Robust CRM Integration
“I find the real-time CRM integration extremely valuable for tracking attendee engagement and automating follow-ups after events.”
Superior Attendee Engagement Tools
“I rely on SpotMe’s branded, interactive mobile experience to drive attendee participation, like live polls and gamification.”
Enterprise-Grade Compliance and Security
“I appreciate the enterprise-grade security and compliance SpotMe offers, specifically the SOC2 Type II and ISO 27001 certifications.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • 4/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 5 + 1

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