Springer Nature
Springer Nature is a global academic and educational publisher that produces journals, books, databases, and open-access platforms for researchers, institutions, and professionals. It generates revenue through subscriptions, article processing charges, licensing, and the sale of print and digital content. The company serves universities, research organizations, corporations, and libraries worldwide across scientific, technical, medical, and humanities disciplines.
- Revenue
- $2.2B
- Employees
- 10,000
- Founded
- 2015
- Headquarters
- Berlin Treptow, Germany
What 14 Arbolus experts think of Springer Nature
NPS scores are predominantly high, with 81% of responses between 8 and 10, denoting strong advocacy. Renewal intent is universally positive or 'yes' among influencers, though a small segment of users remains unsure. The stickiness is evident, with 75% reporting usage beyond one year and only 15% at the pilot stage. Sentiment themes include research enablement and digital workflow support.Overall Customer Sentiment: Positive
Who reviewed Springer Nature
- C-Suite 75% (11)
- Director 25% (4)
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Sentiment
42 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 4
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jan 7
- Apr 7
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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