STP One
STP One is a technology company that provides software and services for straight-through processing and automation of financial and operational workflows, helping organizations reduce manual intervention and improve transaction efficiency. Its platform focuses on integrating disparate systems and data sources to streamline end‑to‑end processes for institutional and enterprise clients. The company generates revenue through software licensing, implementation projects, and ongoing support services.
- Business Process Management
- Workflow Automation
- IT Consulting & Implementation
- Revenue
- $6.0M
- Employees
- 40
- Founded
- 2018
- Headquarters
- Luxembourg, Luxembourg
What 13 Arbolus experts think of STP One
STP One's Net Promoter Score (NPS) shows moderate customer satisfaction levels, with scores ranging from 3 to 9, indicating varied experiences. Renewal intent remains uncertain for many clients, with a notable percentage expressing indecision despite extended implementation stages beyond one year. Specifically, influencers and users cite the critical need for improved technological aspects and gap-bridging to enhance user experience. Expert feedback highlights strengths in AI-driven functionalities and the platform's depth in legal management, yet underlying concerns about outdated tech persists. Overall Customer Sentiment: Neutral.
Who reviewed STP One
- C-Suite 55% (7)
- Director 18% (2)
- Manager 27% (4)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about STP One.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-30 Net Promoter Score, from 13 scored reviews- Promoters 1
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Sep 6
- Oct 7
- Nov 7
- May 7
- Jun 6
- Aug 6
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -5 across 2 companies.
Praised
- Integrated Platform Benefits
- Sector-Specific Application
- Depth in Legal Functions
- Multi-Function Platform Value
Criticised
- Outdated Technology
- Limited Scalability
- Feature Reliance
- System Reliability Concerns
What customers say
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 50% 2 answers
- 0% 2 answers
- 7.7/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
Top alternatives
Most weighed by STP One customers
Report
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