SUCCESS FACTOR
Success Factor is a Swedish consulting firm that provides management and IT advisory services focused on strategy execution, organizational development, and business process improvement for private and public sector clients. The company typically works on project-based engagements and consulting retainers, generating revenue through professional services fees.
- IT Consulting & Implementation
- Revenue
- $2.5M
- Employees
- 15
- Founded
- 2010
- Headquarters
- Stockholm, Sweden
What 8 Arbolus experts think of SUCCESS FACTOR
NPS scores are strong, ranging from 6 to 10, with the majority at 8 or above. Renewals are positive overall, especially among high spenders and those with more than one year of implementation. Stickiness is high with long implementation tenure and broad usage. Key themes cited include seamless integration, efficiency in HR process management, and good support for organizational growth. Qualitative feedback highlights value in centralization and automation, though some lower scores point to transition issues. Overall Customer Sentiment: Positive
Who reviewed SUCCESS FACTOR
- C-Suite 29% (2)
- Director 43% (3)
- Manager 29% (2)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about SUCCESS FACTOR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
-2 over 4 months- May 10
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 24 across 6 companies.
Praised
- Scalable Solution for Growth
- Automation and Data Consistency
- Unified HR Platform
- Expansion with Organizational Growth
Criticised
- Client Churn from Poor Alignment
- Slow User Adoption
- Competition with Established Players
- Initial Complexity for Users
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 0% 1 answer
- 100% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by SUCCESS FACTOR customers
Report
More in Consulting & Professional Services and Workplace & Productivity
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