Syneos Health
Syneos Health is a global biopharmaceutical solutions organization that provides clinical development, commercialization, and consulting services to pharmaceutical, biotechnology, and medical device companies. It operates as a contract research organization (CRO) and contract commercial organization (CCO), helping clients design, run, and commercialize clinical trials and bring therapies to market. The company generates revenue through service contracts, functional service provider arrangements, and outsourced commercialization programs.
- Revenue
- $5.4B
- Employees
- 29,000
- Founded
- 2017
- Headquarters
- Morrisville, United States of America
What 106 Arbolus experts think of Syneos Health
NPS skews high among Influencers, with 39% of responses at or above 9. Overall NPS ranges from 1 to 10, clustering between 7-10. Renewal intent is high among large account Influencers and mid-size customers, whereas Users show more uncertainty. Implementation stickiness is strongest in accounts with multi-year adoption and higher spend. Negative sentiment is concentrated in lower NPS scores (1-3) with clear offboarding intent, but this is a minority. Key themes: high satisfaction in large, long-tenure accounts; offboarding associated with cost or unmet expectations.Overall Customer Sentiment: Positive
Who reviewed Syneos Health
- C-Suite 58% (61)
- Director 35% (37)
- Manager 7% (7)
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Sentiment
-13 Net Promoter Score, from 105 scored reviews- Promoters 23
- Passives 45
- Detractors 37
Cumulative NPS by month
+0 over 6 months- Mar 7
- May 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 27 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 26%Plan to renew, by seniority
- 27% 52 answers
- 23% 31 answers
- 0% 5 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
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