synvert GmbH

synvert.com · Munich, Germany

synvert GmbH is a software and data engineering services firm that helps enterprises modernize applications, build data platforms, and implement cloud-native architectures. The company provides consulting, custom development, and managed solutions around analytics, integration, and digital product engineering for clients in various industries.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Revenue
$15.0M
Employees
120
Founded
2017
Headquarters
Munich, Germany

What 25 Arbolus experts think of synvert GmbH

NPS scores cluster around 7–9, with 65% of respondents rating 8 or higher, reflecting moderately positive overall satisfaction. 40% of customers with high spend and advanced implementation indicate a strong likelihood to renew, while the majority (56%) remain unsure, particularly among mid and low spend brackets. Stickiness is highest in the MoreThan1Year implementation segment, corresponding with higher NPS and renewal. Key quantitative themes are strong solution fit for advanced users, but uncertainty among newer or lower spenders concerning ongoing commitment and ROI.Overall Customer Sentiment: Positive

Who reviewed synvert GmbH

Total customers 25 23 current · 2 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 60% (15)
  • Director 36% (9)
  • Manager 4% (1)
Engineering Leader Director NPS 7 Will renew
Revenue Leader C-Suite NPS 9 Undecided
Operations Leader C-Suite NPS 7 Undecided

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Sentiment

12 Net Promoter Score, from 25 scored reviews
  • Promoters 6
  • Passives 16
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • Jun 8
  • Jul 8
  • Dec 8
  • May 8
  • Jul 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 12
  • Undecided 12
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 43% 14 answers
  • Director 67% 9 answers
  • Manager 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

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