Tata Consultancy Service
Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions company that provides technology and outsourcing services to enterprises across industries. It offers application development, systems integration, cloud, analytics, and business process services, generating revenue primarily through long-term service contracts and project-based engagements. TCS serves large private and public sector clients worldwide, with a significant presence in North America, Europe, and Asia-Pacific.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $30.0B
- Employees
- 620,000
- Founded
- 1968
- Headquarters
- Mumbai, India
What 15 Arbolus experts think of Tata Consultancy Service
TCS’s NPS scores cluster in the moderate-high range (6–10), with an average around 8. 60% of high spenders report a likelihood to renew, while only 1 respondent declared a negative renewal intent. The majority of experts are in the 'more than 1 year' implementation stage, showing sticky, long-term relationships. Key feedback themes include high-quality service, global execution, and operational reliability, with secondary mentions of cost control and adaptability. Overall Customer Sentiment: Positive
Who reviewed Tata Consultancy Service
- C-Suite 46% (7)
- Director 31% (5)
- Manager 23% (3)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Tata Consultancy Service.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 5
- Detractors 4
Cumulative NPS by month
-1 over 6 months- Oct 8
- May 7
- Jun 6
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Praised
- Proven Track Record and High-Quality Service
- Strong Account Management and Client Focus
- Comprehensive Service Portfolio and Geographic Reach
- Advance Regulatory Reporting Automation
Criticised
- Threat of Displacement by AI Solutions
- Manual Intervention Still Required
- Cost Constraints Limit Expansion
- Partial Automation Leaves Workflow Gaps
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 67% 3 answers
- 7.7/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Tata Consultancy Service customers
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