Tata Consultancy Services
Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions company that provides technology consulting, application development, systems integration, outsourcing, and digital transformation services to enterprises across industries. It generates revenue primarily through long-term IT services contracts, managed services, and project-based consulting engagements. TCS serves clients worldwide, including large corporations and public sector organizations, with delivery centers and offices in multiple countries.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $29.0B
- Employees
- 615,000
- Founded
- 1968
- Headquarters
- Mumbai, India
What 123 Arbolus experts think of Tata Consultancy Services
NPS scores are skewed positive, with NPS 7-10 representing over 60% of responses; Promoters are concentrated among high-spend and long-term adoption customers. Renewal intent is strong: 60%+ of respondents with spend >$1M express intent to renew. Most users are in advanced implementation stages (>1 year). Key quantitative themes: positive sentiment rises with longer usage, higher spend correlates with higher NPS, and uncertainty or negative sentiment aligns with recent onboardings or low spend.Overall Customer Sentiment: Positive
Who reviewed Tata Consultancy Services
- C-Suite 75% (92)
- Director 18% (22)
- Manager 7% (9)
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Sentiment
4 Net Promoter Score, from 123 scored reviews- Promoters 29
- Passives 71
- Detractors 23
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 36 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 47% 72 answers
- 65% 17 answers
- 43% 7 answers
- 8.1/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Tata Consultancy Services customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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