Taylor & Francis Group
Taylor & Francis Group is an academic publishing company that produces scholarly journals, books, and digital content across the humanities, social sciences, science, technology, and medicine. It serves researchers, universities, libraries, and professional organizations worldwide through subscription and licensing models as well as book sales. The company distributes its content via online platforms and print, generating revenue from institutional and individual access to its publications.
- Revenue
- $700.0M
- Employees
- 2,500
- Founded
- 1852
- Headquarters
- United Kingdom
What 41 Arbolus experts think of Taylor & Francis Group
NPS distribution is skewed positively with 35% promoters (score 9-10), 50% passives (score 7-8), and 15% detractors (score ≤6). Renewal intent is strong among the majority, though top spenders display higher uncertainty, suggesting a cautious outlook for large account retention. Implementation stickiness is robust, with nearly all reporting use for over a year, signifying deep integration and value realization. Key sentiment themes are positive product satisfaction, persistent adoption, and vigilant review of large-value renewals.Overall Customer Sentiment: Positive
Who reviewed Taylor & Francis Group
- C-Suite 54% (22)
- Director 44% (18)
- Manager 3% (1)
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Sentiment
17 Net Promoter Score, from 41 scored reviews- Promoters 15
- Passives 18
- Detractors 8
Cumulative NPS by month
+2 over 4 months- Apr 6
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 17 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 4 answers
- 60% 5 answers
- 9.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
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