Technical Safety Services
Technical Safety Services provides testing, certification, and compliance services for controlled environments and critical equipment used in laboratories, healthcare, pharmaceutical, and biotech facilities, ensuring they meet regulatory and safety standards. The company generates revenue through field services, maintenance programs, and validation and consulting engagements for organizations that operate cleanrooms, biosafety cabinets, and related systems.
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1970
- Headquarters
- Fremont, United States of America
What 10 Arbolus experts think of Technical Safety Services
NPS scores cluster in the 7-10 range, with 57% of respondents at NPS 9 or higher, indicating general satisfaction. 71% of responses demonstrate strong or positive renewal intent, with only 14% uncertain. The stickiness analysis shows a split, with 43% in pilot stages and 57% having more than one year or less than a year of adoption. The overall sentiment skews positive with a notable concentration of high-spend, high-renewal intent customers.Overall Customer Sentiment: Positive
Who reviewed Technical Safety Services
- C-Suite 50% (5)
- Director 50% (5)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 6
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Sep 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 40% 5 answers
- 100% 4 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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