T-Systems
T-Systems is a global IT services and consulting provider, part of Deutsche Telekom, that delivers cloud infrastructure, digital transformation, cybersecurity, and industry-specific IT solutions for large enterprises and public-sector organizations. It designs, implements, and operates complex IT and telecommunications environments, generating revenue through managed services, outsourcing, and project-based consulting engagements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $4.6B
- Employees
- 28,000
- Founded
- 2000
- Headquarters
- Frankfurt am Main, Germany
What 34 Arbolus experts think of T-Systems
NPS scores cluster toward the upper end (over half are 8 or higher), with several perfect 10s, indicating strong advocacy among high spenders. Renewal intent is affirmative in 35% of responses, predominantly among customers reporting NPS 8+, but a significant proportion (just over 40%) remain unsure or negative, mainly in lower spend brackets or pilot stages. Stickiness is highest for those implemented for more than 1 year, correlating with both higher spend and positive sentiment.Overall Customer Sentiment: Positive
Who reviewed T-Systems
- C-Suite 59% (20)
- Director 26% (9)
- Manager 15% (5)
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Sentiment
8 Net Promoter Score, from 34 scored reviews- Promoters 12
- Passives 13
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 33% 15 answers
- 75% 8 answers
- 25% 4 answers
- 8.1/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by T-Systems customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
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